/* ============================================================
   EMEA — Supporto: sistema ticket/messaggi (COMPONENTE CONDIVISO)
   ------------------------------------------------------------
   Stessa identica UI per Area Azienda e Area Candidato.
   Logica: assets/js/support-tickets.js (config: window.EMEA_SUPPORT).
   ============================================================ */
.sup-mini{display:flex;align-items:center;gap:9px;font-size:15px;font-weight:800;color:var(--ink);margin-bottom:14px}
.sup-mini svg{width:18px;height:18px;color:var(--emea-blue);flex:none}
.sup-error{margin-top:12px;font-size:13px;color:var(--error);font-weight:600}
#newTicketModal[hidden]{display:none}
/* Lista ticket */
.tk-list{display:flex;flex-direction:column}
.tk-row{display:flex;align-items:center;gap:14px;padding:15px 6px;border-bottom:1px solid var(--line);cursor:pointer;transition:background .15s}
.tk-row:last-child{border-bottom:0}
.tk-row:hover{background:#F7F9FC}
.tk-dot{width:9px;height:9px;border-radius:50%;background:var(--ink-faint);flex:none}
.tk-row.unread .tk-dot{background:var(--emea-blue);box-shadow:0 0 0 3px rgba(0,74,173,.15)}
.tk-row-main{flex:1;min-width:0}
.tk-row-main h3{font-size:15px;font-weight:700;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:0}
.tk-row-sub{display:flex;align-items:center;gap:10px;margin-top:6px;flex-wrap:wrap}
.tk-row-cat{font-size:12.5px;color:var(--ink-muted)}
.tk-row-date{font-size:12.5px;color:var(--ink-muted);flex:none;white-space:nowrap}
.tk-empty{text-align:center;padding:40px 20px;color:var(--ink-muted)}
.tk-empty h3{font-size:16px;font-weight:800;color:var(--ink);margin-bottom:6px}
.tk-empty p{font-size:14px;margin:0}
/* Dettaglio ticket (chat) */
.tk-detail-head{display:flex;align-items:center;gap:14px;flex-wrap:wrap;margin-bottom:16px;padding-bottom:14px;border-bottom:1px solid var(--line)}
.tk-detail-title{display:flex;align-items:center;gap:10px;flex:1;min-width:0}
.tk-detail-title h2{font-size:18px;font-weight:800;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin:0}
.tk-thread{display:flex;flex-direction:column;gap:14px;margin-bottom:18px}
.tk-msg{max-width:80%;border-radius:14px;padding:11px 14px}
.tk-msg .tk-mhead{display:flex;align-items:baseline;gap:8px;margin-bottom:5px}
.tk-msg .tk-author{font-size:13px;font-weight:800}
.tk-msg .tk-time{font-size:11.5px;color:var(--ink-muted)}
.tk-msg .tk-text{font-size:14px;line-height:1.55;color:var(--ink);white-space:pre-wrap}
/* Messaggio dell'utente (azienda o candidato) → destra, blu */
.tk-msg.mine,.tk-msg.company{align-self:flex-end;background:var(--emea-blue-soft);border:1px solid rgba(0,74,173,.12)}
.tk-msg.mine .tk-author,.tk-msg.company .tk-author{color:var(--emea-blue)}
/* Messaggio del team EMEA → sinistra, grigio */
.tk-msg.emea{align-self:flex-start;background:#F4F6FA;border:1px solid var(--line)}
.tk-reply{display:flex;gap:10px;align-items:flex-end;border-top:1px solid var(--line);padding-top:16px}
.tk-reply textarea{flex:1;min-height:46px;max-height:160px;padding:11px 13px;border-radius:var(--r-sm);border:1px solid var(--line-strong);background:#fff;color:var(--ink);font:inherit;resize:vertical}
.tk-reply textarea:focus{outline:none;border-color:var(--emea-blue);box-shadow:0 0 0 3px rgba(0,74,173,.1)}

/* ============================================================
   Layout pagina Supporto — spaziatura ariosa, gerarchia chiara
   (caricato solo nelle pagine Supporto → non tocca le altre).
   ============================================================ */
/* Header: titolo+sottotitolo a sinistra, "Nuova richiesta" a destra.
   32px tra header e contenuto; 6px tra titolo e sottotitolo. */
.main-content > .page-head{display:flex;align-items:center;gap:20px;margin-bottom:32px}
.main-content > .page-head .greeting{margin-bottom:6px}
.main-content > .page-head .greeting-sub{max-width:580px;margin:0}
.main-content > .page-head #newTicketBtn{margin-left:auto;flex:none}
/* 24px tra le sezioni principali (lista / dettaglio) */
#ticketListView,#ticketDetailView{margin-top:0}
/* Card "I tuoi ticket": altezza contenuta (280–320px), nessun vuoto eccessivo */
#ticketListView .card.panel{min-height:300px;display:flex;flex-direction:column;justify-content:flex-start}
#ticketListView .sup-mini{margin-bottom:18px}
#ticketListView .tk-list{flex:1}
.tk-count{color:var(--ink-muted);font-weight:700}
/* Stato vuoto: centrato (orizz. + vert.), icona + titolo + testo ben distanziati */
.tk-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;flex:1;min-height:220px;padding:24px 20px;color:var(--ink-muted)}
.tk-empty .tk-empty-ico{width:60px;height:60px;border-radius:50%;background:var(--emea-blue-soft);color:var(--emea-blue);display:grid;place-items:center;margin:0 auto 16px}
.tk-empty .tk-empty-ico svg{width:28px;height:28px}
.tk-empty h3{font-size:18px;font-weight:800;color:var(--ink);margin:0 0 8px}
.tk-empty p{font-size:14px;line-height:1.55;margin:0;max-width:380px}
.tk-empty p + p{margin-top:6px}
/* Tablet: spazi ridotti proporzionalmente */
@media (max-width:1024px){
  .main-content > .page-head{margin-bottom:24px}
}
/* Mobile: "Nuova richiesta" sotto il titolo, a tutta larghezza */
@media (max-width:640px){
  .main-content > .page-head{flex-direction:column;align-items:stretch;gap:16px}
  .main-content > .page-head #newTicketBtn{margin-left:0;width:100%;justify-content:center}
}

/* Limite ticket aperti: avviso + pulsante "Nuova richiesta" disabilitato */
.tk-limit-notice{display:flex;align-items:center;gap:10px;background:#FCF1E0;color:#9A6700;border:1px solid #F3E0BD;border-radius:14px;padding:12px 16px;margin-bottom:18px;font-size:13.5px;font-weight:600;line-height:1.45}
.tk-limit-notice[hidden]{display:none}
.tk-limit-notice svg{width:18px;height:18px;flex:none;color:#D97706}
#newTicketBtn:disabled,#newTicketBtn.is-disabled{opacity:.5;cursor:not-allowed;pointer-events:none;box-shadow:none;filter:saturate(.6)}
/* Ticket chiuso: avviso al posto del campo di risposta */
.tk-closed-note{display:flex;align-items:center;gap:9px;margin-top:16px;padding:12px 16px;border-top:1px solid var(--line);font-size:13px;font-weight:600;color:var(--ink-muted)}
.tk-closed-note[hidden]{display:none}
.tk-closed-note svg{width:16px;height:16px;flex:none;color:var(--ink-faint)}